You may cancel your order at any time before it has been shipped. Once your cancellation request is received and processed, we will issue a full refund to your original payment method. Please note that it may take 3-5 business days for the refund to appear in your account, depending on your financial institution's processing time. To cancel an order, please contact our customer service team immediately with your order number.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging with all tags attached. A valid proof of purchase (receipt or order confirmation) is required for all returns. Please ensure the item is securely packaged to prevent damage during return shipping. Items that show signs of wear, damage, or are not in their original condition may be subject to a restocking fee or may not be eligible for return.
Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 7-10 business days. Please note that shipping costs are non-refundable unless the return is due to our error (e.g., wrong item shipped or defective product). For returns that qualify for free return shipping, we will provide you with a prepaid return label.
If you haven't received your refund within the specified timeframe, please first check your bank account again and contact your credit card company or payment provider, as it may take some time before your refund is officially posted. If you've done this and still have not received your refund, please contact us with your order details. We will investigate the matter and keep you updated on our findings. In cases where the refund was processed but not received, we may need to coordinate with your financial institution to resolve the issue.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Company Name: xmodernbagshop Hellenic
Address: 42 Ermou Street, 105 64 Athens, Greece
Phone: +30 21 0834 6915
Email: [email protected]
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM (EET), and we strive to respond to all inquiries within 24-48 hours.
